Policaro Access

Enhanced Sales and Delivery Experience

There is more than one way to find your dream vehicle. From an in-store experience to a fully digital experience and in-between, choose your path to purchase.

Online Experience

Book an online sales consultation to discuss your vehicle needs. Securely review all documents online, anywhere, from any device. Book your home delivery and track your vehicle straight to your door via our Policaro Access app.

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In-Store Experience

Browse our vehicle inventory online and book an in-store appointment with a Sales Executive. Visit our dealership and find your dream vehicle with our fully sanitized and contact free test drive experience.

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Home Vehicle Delivery

There’s nothing more exciting than purchasing a new vehicle, but now we’ve made it even more enjoyable as well as convenient by implementing a home delivery experience that you can track straight to your door.

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Service Experience Options

We've developed service options specifically designed to fit your unique needs. Whether you prefer a 24-hour drop and go approach or a personalized valet pick up and drop off experience, we offer convenient, secure and contact free options to take care of your vehicle.

24-Hour Drop and Go

Our easily accessible service kiosk provides a 24-hour drop & go service experience. Customers can now benefit from a convenient, secure and contact free approach to having their vehicle serviced.

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Valet Pick Up and Drop Off

Book your service appointment online. We will take care of your service without you even having to leave home. We will pick up your vehicle at a pre-scheduled time, complete the service, sanitize your vehicle and drop it off at a location designated by you.

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Enhanced Health & Safety Procedures

We have implemented additional procedures across our business, in addition to the guidelines set out by public health authorities, to ensure the health and safety of our guests, employees and their families.

In-Dealership Experience

Sanitization inspection teams at our facility and implementation of:

  • Mandatory masks
  • Visual sanitization markers for all surfaces and high traffic areas for inspection
  • Specified intervals for frequent cleaning and disinfection throughout the day
  • Numerous and accessible handwashing facilities and hand sanitizer locations
  • Extensive and ongoing training and communication with employees to ensure sanitization
  • procedures are followed
  • Client facing signage to ensure physical distancing
  • Designated entrances to showroom and service
  • Limiting quantities of guests per Government recommendation

Vehicle Sanitization

Complete sanitization of all vehicles pre and post service. Sanitization includes:

  • Pre-service: Steering wheel, headrest, seat and footwell protectors
  • Post-service: Full disinfection and wipe down of all vehicle surfaces, gear shift, door handles, and driver and passenger enabled vehicle controls
  • Optional HVAC vehicle disinfecting system
  • Mandatory gloves and masks for all employees

Employee Support

Commitment to employee health and safety includes:

  • Mandatory gloves and masks for all employees
  • Physical distancing among employees
  • Suspension of employee lunch gatherings
  • Health check of all employees daily
  • Continued employee assistance program
 

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